Please record a clear unboxing video and take photos when opening your package. An unboxing video showing that the issue was present on arrival is required for a refund or free replacement under our 30-day policy, except where applicable consumer law provides otherwise.

Return & Refund Policy

At Nidaki, we want your order to arrive correctly and in good condition. If you receive a defective, damaged, or incorrect item, please contact support@nidaki.com.

Our 30-Day Policy

You have 30 days after receiving your order to request a return, replacement, or refund for:

• A manufacturing defect, such as torn fabric or faulty stitching.

• Damage that occurred during shipping.

• An incorrect item or color.

Our voluntary 30-day policy does not cover changes of mind, choosing the wrong color, or a product that does not suit your personal preferences or fit expectations. This does not affect any mandatory rights you have under applicable consumer law.

Unboxing Video and Supporting Evidence

Please begin recording before opening your package and continue until the product has been removed and inspected. The video should clearly show:

• The unopened package and shipping label.

• The opening of the package.

• The product received and any visible damage, defect, or incorrect color.

Please keep the original video and take clear photos of the issue. Photos support your claim but do not replace the unboxing video required under our voluntary policy.

We review this evidence to determine whether the problem was present when your order arrived. Damage caused after delivery by use, washing, misuse, accidents, or normal wear is not covered by this policy.

If you do not have an unboxing video, please contact us. We will assess any rights and other evidence available under applicable consumer law; the absence of a video does not remove those rights.

How to Request a Return or Report a Problem

Email support@nidaki.com within 30 days of delivery and include:

• Your order number and proof of purchase.

• The name and email address used for the order.

• A description of the issue.

• Your unboxing video and supporting photos.

Please contact us as soon as you notice a problem and keep the product and packaging while we review your request.

Returns must be authorized before shipment. Items sent back without prior authorization will not be accepted under our voluntary return policy.

Return Conditions

Where a return is required, the item must remain in the condition in which it arrived, unused and unwashed, with its original tags, accessories, and packaging.

An original defect or shipping damage reported in your claim will not itself make the item ineligible. These conditions do not restrict any inspection or other rights allowed by applicable consumer law.

Return Address and Shipping Costs

Authorized returns must be sent to our designated warehouse in Asia. We will provide the full return address and shipping instructions after approving your request. Please do not send your return to the sender’s address on the original package unless we instruct you to do so.

Customers are responsible for return shipping costs, except where applicable law requires Nidaki to cover them. International return shipping can be expensive, so please check the cost with your carrier before sending your package.

We do not normally provide a prepaid return shipping label. Where we are required to cover return costs, we will provide a prepaid label or arrange reimbursement of reasonable return postage.

We recommend a tracked shipping service. Please retain your shipping receipt and tracking number.

Free Replacements

If we confirm that your order arrived with a manufacturing defect, shipping damage, or an incorrect item or color, we will offer a free replacement or a refund, subject to applicable law.

An approved replacement will be sent at no additional product or shipping charge. We will tell you whether the original item needs to be returned before a replacement is dispatched.

Refunds

Refunds under our voluntary policy are available only for approved claims supported by an unboxing video establishing that a covered issue was present on arrival. Mandatory legal refunds are handled according to the applicable law.

If a return is required, we will notify you once we receive and inspect it and confirm whether your refund is approved. If no return is required, we will notify you after reviewing your evidence.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where legally required. The refund will cover the amount paid for the affected item, including any shipping charges that must be refunded by law.

Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@nidaki.com.

Exceptions

Our voluntary return policy does not cover:

• Items damaged through use, washing, misuse, or accidents after delivery.

• Normal wear and tear.

• Change-of-mind returns or fit and preference issues.

• Gift cards.

• Personalized or custom-made items returned for reasons unrelated to a defect or order error.

Sale items remain eligible for claims involving manufacturing defects, shipping damage, or incorrect fulfillment. These exclusions do not limit mandatory consumer rights.

Exchanges

We replace incorrect or defective items through the claim process above. Our voluntary policy does not provide exchanges solely because you prefer a different color or product after delivery.

Please contact support@nidaki.com before returning any item or placing an order intended as a replacement.

European Union: 14-Day Right of Withdrawal

If your purchase is covered by EU consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason, subject to legal exceptions.

To exercise this right, email support@nidaki.com within that period. You must then send the goods back within 14 days of notifying us.

An unboxing video or proof of a defect is not required to exercise this statutory right. You may inspect the product as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

You are responsible for direct return shipping costs for a change-of-mind withdrawal where this was disclosed before purchase. This is separate from your rights concerning faulty, damaged, or incorrect goods.

For a valid withdrawal, we will reimburse the payments required by law, including the cost of our least expensive standard outbound delivery option, within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

Your Consumer Rights

This policy describes Nidaki’s voluntary return arrangements and does not exclude or limit any rights or remedies that cannot be waived under applicable consumer law. Where those rights differ from this policy, the applicable law takes priority.

Contact Us

For return requests, damaged or incorrect orders, replacements, or refund questions, email:

support@nidaki.com